Evil Soldiers Clan

Soldier's Barracks => Clan Lounge => Topic started by: Ironhd on March 24, 2014, 06:53:30 PM

Title: Connection problem to esclan.net ...
Post by: Ironhd on March 24, 2014, 06:53:30 PM
Anyone have a clue why Rand can't connect to esclan.net ?
He's tried his comp and his kid's comp's and still can't connect. All other sites work fine for him. Really weird. Any ideas???
Title: Re: Connection problem to esclan.net ...
Post by: p0izon on March 24, 2014, 07:59:28 PM
Maybe he was banned and he didn't even know it  :straight:

http://www.youtube.com/watch?v=so7tcTip5IQ

No but seriously, has he tried to connect from any other computers/networks?

Is it only www.esclan.net? That is not working? Can he reach forums.esclan.net?
Title: Re: Connection problem to esclan.net ...
Post by: Saleen219 on March 24, 2014, 08:53:59 PM
maybe i banned him? I know in the shoutbox ive been banning someone who seems to dislike me - maybe in fact its rand :)

Ive banned 4 different ip's of the guy in the shout box, but - wouldnt i ONLY be banning someone from using the shoutbox?

hmm, upon further investigation, his IP (from his forum profile) doesnt match any of the ip's i banned on the SB
Title: Re: Connection problem to esclan.net ...
Post by: Ironhd on March 25, 2014, 05:42:16 AM
Well the shoutbox isssues were his thought also and that maybe he had been banned accidentally (or on purpose which was my 2 cents-lol).
Title: Re: Connection problem to esclan.net ...
Post by: p0izon on March 25, 2014, 06:22:56 AM
Quote from: p0izon on March 24, 2014, 07:59:28 PM
No but seriously, has he tried to connect from any other computers/networks?

Is it only www.esclan.net? That is not working? Can he reach forums.esclan.net?
Title: Re: Connection problem to esclan.net ...
Post by: Ironhd on March 25, 2014, 06:12:22 PM
As I understand it he has tried from 3 different computers all at his house. He can play online but cannot get into any part of esclan.net . He can connect to every other website he tries.
Title: Re: Connection problem to esclan.net ...
Post by: Saleen219 on March 25, 2014, 06:57:30 PM
i searched the ban list using 'rand' and only bans i see are the ones he did.
Title: Re: Connection problem to esclan.net ...
Post by: p0izon on March 25, 2014, 07:50:44 PM
Seeing as it's the entire website it means he's somehow being blocked from accessing the web server. I am not certain, but I do not think we are running a firewall on the web server.

What is the error he is shown when trying to access the site?

Is he running any anti-malware applications that may be blocking access to the website?

Master might need to look into it if it's on our end.
Title: Re: Connection problem to esclan.net ...
Post by: Master on March 26, 2014, 10:09:05 AM
it would be his connection between his ISP and the atlanta(I think) datacenter that NFOServers run our website on.. tell him to open command prompt (winkey + r) run cmd, and do tracert esclan.net.

he will need to send those results to his ISP and tell them that he cannot connect to the website, I am unsure if a firewall is in place, but we do not have a way to block access to specific users, so it is definitely an issue with his isp.

please tell rand to add me to steam friends and I will have him try a few things.
Title: Re: Connection problem to esclan.net ...
Post by: Ironhd on March 26, 2014, 05:44:03 PM
I'll relay all that Master. Thanks for all the input!
Title: Re: Connection problem to esclan.net ...
Post by: Saleen219 on March 27, 2014, 07:35:34 PM
deadly is now having the same issue
" tried 2 different browsers and no firewall othere then windows"

tracert esclan.net.

Tracing route to esclan.net [208.146.35.20]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  192.168.1.1
  2    10 ms    11 ms     9 ms  10.153.224.1
  3    11 ms    11 ms    11 ms  172.30.65.193
  4    12 ms    11 ms    11 ms  172.30.24.121
  5    11 ms    12 ms    10 ms  12.249.235.9
  6    73 ms    74 ms    72 ms  cr82.mpsmn.ip.att.net [12.122.150.62]
  7    73 ms    74 ms    74 ms  cr1.kc9mo.ip.att.net [12.122.153.66]
  8    73 ms    71 ms    75 ms  cr1.dvmco.ip.att.net [12.122.3.45]
  9    71 ms    79 ms    70 ms  cr2.dvmco.ip.att.net [12.122.31.22]
10    72 ms    76 ms    76 ms  cr2.st6wa.ip.att.net [12.122.1.78]
11    71 ms    71 ms    71 ms  12.123.46.129
12    70 ms    73 ms    71 ms  12.90.77.10
13    77 ms    82 ms    79 ms  border8.po1-40g-bbnet1.sef.pnap.net [63.251.160.
18]
14    71 ms    72 ms    72 ms  esclan.net [208.146.35.20]

Trace complete.



Title: Re: Connection problem to esclan.net ...
Post by: Rand on March 27, 2014, 07:48:49 PM
Howdy!!!!

After four freaking days of Googling, resetting my router, etc, talking with a n00b at Comcast, I am finally able to see the site.

Some notes:



I loaded new firmware into my router Saturday night.  Had no problems with ANYTHING from then on through Sunday into Monday morning.  I have a Dlink DIR-655.  Yeah it's old.  But it is newer than my older Linksys that I gave to my son to take to college.  I was able to browse esclan.net all through Sunday.

As Iron related,  (TY Iron very very much!!!  And to all that have replied here!!), beginning Monday morning when I got on the computer, I couldn't connect to esclan.net at all.  I could immediately connect to the 'hacker detection page' for admins with no problem all through the week.  I could play TFC on the EVIL servers NP.  It was weird.

I was worried that it was on my end.  I was like, "WTF changed?  How the heck can I not see this website when I can see EVERY OTHER WEBSITE on the internet that I click on?"

I don't know how many times I have reset my router trying different configurations.  I lost count.

Through googling, I found two threads that shed some light on the subject:

http://forum.directadmin.com/showthread.php?t=44547


And another that described exactly what I was going through trying to connect to only ONE site.

I finally saved my info, and just changed the MAC address on my router by one digit, so hopefully getting another IP address from my ISP.  This is what worked.  I don't know why.

WHOA!

Did my IP address change!  Like very weird change numbers.  Totally different from what I have had for years.

I tried the website, and here I am posting.  Very strange week of not being able to see only ONE website, Googling, and a lot of aggravation.

Comcast Internet rocks.  :/



Title: Re: Connection problem to esclan.net ...
Post by: Rand on March 27, 2014, 07:55:38 PM
Bad week spending 3+ hours a night after work and family trying my non geek best to understand this all.
Title: Re: Connection problem to esclan.net ...
Post by: Saleen219 on March 27, 2014, 09:38:46 PM
further from deadly:

ecided to run windows network diagnostics on esclan.net problems found website (forums.esclan.net) is onlinebut isn't responding to connection attemps
[Evil]Saleen219: wonder why tho
[Evil]Saleen219: being blocked somehow
-[EVIL]- deadly: Issues found
website (forums.esclan.net) is online but isn't responding to connection attempts.website (forums.esclan.net) is online but isn't responding to connection attempts.
The remote computer isn't responding to connections on port 80, possibly due to firewall or security policy settings, or because it might be temporarily unavailable. Windows couldn't find any problems with the firewall on your computer.  Detected Detected
Contact the service provider or owner of the remote system for further assistance, or try again later Completed


Issues found Detection details

6 website (forums.esclan.net) is online but isn't responding to connection attempts. Detected Detected

The remote computer isn't responding to connections on port 80, possibly due to firewall or security policy settings, or because it might be temporarily unavailable. Windows couldn't find any problems with the firewall on your computer.
Title: Re: Connection problem to esclan.net ...
Post by: p0izon on March 27, 2014, 09:39:49 PM
The reason you were able to connect to the hack detection page and the game servers is because they are different from the website's server.

If changing your mac address got you in, that means you somehow got banned/blocked from the site. Maybe some sort of DDOS protection that we wouldn't have control of.
Title: Re: Connection problem to esclan.net ...
Post by: p0izon on March 27, 2014, 09:41:54 PM
Quote from: Saleen219 on March 27, 2014, 09:38:46 PM
further from deadly:

ecided to run windows network diagnostics on esclan.net problems found website (forums.esclan.net) is onlinebut isn't responding to connection attemps
[Evil]Saleen219: wonder why tho
[Evil]Saleen219: being blocked somehow
-[EVIL]- deadly: Issues found
website (forums.esclan.net) is online but isn't responding to connection attempts.website (forums.esclan.net) is online but isn't responding to connection attempts.
The remote computer isn't responding to connections on port 80, possibly due to firewall or security policy settings, or because it might be temporarily unavailable. Windows couldn't find any problems with the firewall on your computer.  Detected Detected
Contact the service provider or owner of the remote system for further assistance, or try again later Completed


Issues found Detection details

6 website (forums.esclan.net) is online but isn't responding to connection attempts. Detected Detected

The remote computer isn't responding to connections on port 80, possibly due to firewall or security policy settings, or because it might be temporarily unavailable. Windows couldn't find any problems with the firewall on your computer.

A quick way to test if he's being blocked is to try going to the site through a proxy like http://hidemyass.com/
Title: Re: Connection problem to esclan.net ...
Post by: Rand on March 28, 2014, 04:45:51 AM
Yeah, that link that I posted referred to some sort of block on their webpage.  It mentioned a set up/log file.  The last post of that link has it.
Title: Re: Connection problem to esclan.net ...
Post by: Master on March 28, 2014, 06:34:06 AM
Quote from: p0izon on March 27, 2014, 09:39:49 PM
The reason you were able to connect to the hack detection page and the game servers is because they are different from the website's server.

If changing your mac address got you in, that means you somehow got banned/blocked from the site. Maybe some sort of DDOS protection that we wouldn't have control of.
this is the only thing I can come up with, I will talk to technical support and see what they have to say about this.
Title: Re: Connection problem to esclan.net ...
Post by: Master on March 28, 2014, 07:36:54 AM
QuoteIt sounds like their windows/isp glitched to cause this. And sounds like a very rare case. I would have the second user restart his/her modem and router and see if that fixes the issue.
Please have them try that and let us know if it works.
Title: Re: Connection problem to esclan.net ...
Post by: Saleen219 on March 28, 2014, 10:32:36 AM
the hidemyass thingy worked for deadly - he can GET to the forums, but cant POST to the forums... :P

from deadly:

well the hidemyass.com thing worked i can read but cant respond anyway i have reset my router 3 times 2 with button on back and once with software in router i was also told that if i left modem unpluged for 5 or so hrs it could give me a new ip address but that didnt work. i went and called media com they said they dont block any ip's or ports ,i could go to a terriest site if i wanted .
Title: Re: Connection problem to esclan.net ...
Post by: p0izon on March 28, 2014, 11:52:19 AM
Quote from: Saleen219 on March 28, 2014, 10:32:36 AM
the hidemyass thingy worked for deadly - he can GET to the forums, but cant POST to the forums... :P

from deadly:

well the hidemyass.com thing worked i can read but cant respond anyway i have reset my router 3 times 2 with button on back and once with software in router i was also told that if i left modem unpluged for 5 or so hrs it could give me a new ip address but that didnt work. i went and called media com they said they dont block any ip's or ports ,i could go to a terriest site if i wanted .

The hidemyass site was only to test that he was indeed being blocked. He won't be able to post successfully unless the service he's using supports cookies. Which I believe the basic hidemyass web proxy doesn't.

Honestly in order to fix it ASAP is to do exactly what Rand did and change the mac address of your modem/router so that he is issued a new IP. Otherwise you'd have to wait it out and see what nfoservers can come up with. I don't however think they are correct in saying it's a "very rare case" if it has happened to two of our members within the same week.

This might be useful: http://en.kioskea.net/forum/affich-92145-one-certain-site-will-not-load-help
Title: Re: Connection problem to esclan.net ...
Post by: Master on March 28, 2014, 12:29:39 PM
I have relayed the info to NFO, I need a traceroute from deadly to esclan.net

winkey + r -> cmd -> tracert esclan.net
Title: Re: Connection problem to esclan.net ...
Post by: Saleen219 on March 28, 2014, 01:33:40 PM
i relayed that info to deadly, but if you see on page one of this thread i believe he (thru me) posted the tracer already?
Title: Re: Connection problem to esclan.net ...
Post by: Master on March 28, 2014, 02:20:00 PM
Quote from: Saleen219 on March 28, 2014, 01:33:40 PM
i relayed that info to deadly, but if you see on page one of this thread i believe he (thru me) posted the tracer already?

my mistake, you are right. I have relayed the necessary info to NFO, I don't know what else he can try as our hidden domain is not set up for outside access to the main website and is only used for remote administration, so he would not be able to log into the site from there. I think the only thing left to do is have his ISP see that its not connecting and knowing that we are not blocking it..
Title: Re: Connection problem to esclan.net ...
Post by: Saleen219 on March 28, 2014, 02:48:03 PM
ok i have related that info to deadly.

Title: Re: Connection problem to esclan.net ...
Post by: Master on March 28, 2014, 03:11:32 PM
QuoteHis tracroute does go through Internap. Specifically "pnap.net". Since all of our website users share a single IP the end isn't going to say any specific site, just our name and the machine it's assigned to.

As mentioned above, did the user do a modem reboot and bypass his router if possible?
Title: Re: Connection problem to esclan.net ...
Post by: Saleen219 on March 28, 2014, 03:43:43 PM
he did bypass his router and connected straight to his modem yes. no help there. he will try another router when he can find it :P
Title: Re: Connection problem to esclan.net ...
Post by: deadly on March 28, 2014, 05:39:13 PM
after a long discussion with tech support I finally convinced them it was my modem, as they cannot give new ip or mac address without it. I was able to make it to there local office 5 min b4 they closed for the weekend. got it set up and I'm am back to normal.  thanks for everyone's help on trying to get this working.
Title: Re: Connection problem to esclan.net ...
Post by: Saleen219 on March 28, 2014, 06:04:25 PM
oh - didnt even notice you were gone :P
Title: Re: Connection problem to esclan.net ...
Post by: Rand on March 28, 2014, 07:01:16 PM
Okay, I just had the same trouble again.  When I do the IE network diagnosis like dealy/Sal posted, I get the same thing about port 80 not available.

I could not get back in a few minutes ago, after being able to see the forums briefly.  I just reset my router MAC address by one digit again, rebooted everything, and got back my old (old) IP address from Comcast.  Since I am posting here, it is working for now.

Again, I can see every other website that I try when esclan.net isn't coming up.  I am no techie, but I do not understand it.
Title: Re: Connection problem to esclan.net ...
Post by: deadly on March 28, 2014, 07:59:45 PM
do cmd telnet www.esclan.net 80   then try google when I did esclan it timed out and google it went blank
Title: Re: Connection problem to esclan.net ...
Post by: p0izon on March 29, 2014, 11:54:38 AM
Happened to me today.
Title: Re: Connection problem to esclan.net ...
Post by: Rand on March 29, 2014, 12:20:30 PM
Weird, weird, weird.  Well, I am sure that you can figure it out better than me!
Title: Re: Connection problem to esclan.net ...
Post by: p0izon on March 29, 2014, 01:00:43 PM
It resolved itself, but it's still acting weird.
Title: Re: Connection problem to esclan.net ...
Post by: Rand on March 29, 2014, 02:00:30 PM
I just had this error pop up when I was trying to browse around here:

Warning: mysql_connect(): Too many connections in /usr/www/esclan/esclan.net/wp-content/plugins/insert-php-code-snippet/shortcode-handler.php(23) : eval()'d code on line 9
Can't connect to database

The forum is still coming up real slow for me.
Title: Re: Connection problem to esclan.net ...
Post by: Rand on March 29, 2014, 02:45:18 PM
OH!

I forgot to ask, could this be a problem with IPv6 at all?  Through much Googling, that was mentioned a lot.  I have tested my IPv6 at http://www.test-ipv6.com/ (http://www.test-ipv6.com/), and it comes up good every time.

But maybe clients have broken IP6 handling, or the site host does?

I dunno, just a thought.  Again, I am not a good techie, just try to muddle through.  Heck, I can't even BHOP!    :laugh:
Title: Re: Connection problem to esclan.net ...
Post by: Rand on March 31, 2014, 11:37:24 AM
Was down again for me today.  Changed router MAC one digit back to first change.  No go.  Changed it up from original, works immediately, with a brand new, third IP address listed.
Title: Re: Connection problem to esclan.net ...
Post by: Master on March 31, 2014, 01:32:32 PM
Quote from: Rand on March 31, 2014, 11:37:24 AM
Was down again for me today.  Changed router MAC one digit back to first change.  No go.  Changed it up from original, works immediately, with a brand new, third IP address listed.
okay, im putting a ticket into support and letting them know they are somehow getting banned.. what are you doing right before you notice you cant connect?

when was the last time you scanned for viruses (http://www.avira.com/en/avira-free-antivirus) or malware (http://www.malwarebytes.org/mwb-download/)?


Rand, please contact me on steam as soon as you can.
Title: Re: Connection problem to esclan.net ...
Post by: Rand on April 11, 2014, 07:01:19 PM
Wow, can connect this afternoon without using a proxy.  Though I get this error(again) when trying to see the roster:

Warning: mysql_connect(): Too many connections in /usr/www/esclan/esclan.net/wp-content/plugins/insert-php-code-snippet/shortcode-handler.php(23) : eval()'d code on line 9
Can't connect to database

Very weird.  Since I have not changed anything on my end.....  Why is the connection problem intermittent?  Haven't played with the router, etc.

Maybe it is HeartBleed!!!!   D:
Title: Re: Connection problem to esclan.net ...
Post by: Master on April 11, 2014, 07:19:06 PM
Quote from: Rand on April 11, 2014, 07:01:19 PM
Wow, can connect this afternoon without using a proxy.  Though I get this error(again) when trying to see the roster:

Warning: mysql_connect(): Too many connections in /usr/www/esclan/esclan.net/wp-content/plugins/insert-php-code-snippet/shortcode-handler.php(23) : eval()'d code on line 9
Can't connect to database

Very weird.  Since I have not changed anything on my end.....  Why is the connection problem intermittent?  Haven't played with the router, etc.

Maybe it is HeartBleed!!!!   D:
our site is secured from heartbleed and has been since the 8th, and even further we do not use SSL technologies on our website, as we do not have a large userbase and do not see any sort of attacks towards us to warrant hardening our connection endpoint.
Have you disabled all firewall settings in your router?
Title: Re: Connection problem to esclan.net ...
Post by: Rand on April 11, 2014, 08:16:57 PM
Yo!   I was just joking around about Heartbleed being happy that I could access the website again without a proxy.  (Though I can't post through the proxy.)

Haven't changed anything on my end.  I doubt that my router can slowly 'learn' websites to deny my access to through its firewall.
Title: Re: Connection problem to esclan.net ...
Post by: Master on April 12, 2014, 07:15:24 AM
Quote from: Rand on April 11, 2014, 08:16:57 PM
Yo!   I was just joking around about Heartbleed being happy that I could access the website again without a proxy.  (Though I can't post through the proxy.)

Haven't changed anything on my end.  I doubt that my router can slowly 'learn' websites to deny my access to through its firewall.
https://forum.allaboutcircuits.com/showpost.php?s=f1f8621d547c59114e5893e1bebd559e&p=552037&postcount=7
Title: Re: Connection problem to esclan.net ...
Post by: Rand on April 12, 2014, 07:58:45 AM
Changed my comp's DNS servers to those for IPv4.  We'll see how it goes, but I swear that I already tried to change both the IPv4 and IPv6 before, and since it didn't change, I went back to the router handling it.  But, I am up for anything!

You guys look much better without the proxy!

I did power down my modem yesterday a couple times, had to move furniture around, etc, but still have the same IP.  I don't know why that would have done anything.